Privacy Policy

Introduction

Luiflow respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you use our website or engage with our services.

Information We Collect

Personal Information

When you contact us or register for classes, we may collect:

• Name
• Email address
• Phone number
• Any other information you choose to provide in your message

Website Usage Information

We collect information about how you interact with our website, including:

• IP address
• Browser type and version
• Pages visited
• Time and date of visits
• Referring website addresses

How We Use Your Information

We use your personal information to:

• Respond to your enquiries and requests
• Provide information about our classes and schedules
• Process class bookings and registrations
• Send administrative information about our services
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: When you voluntarily submit information through our contact form
• Contractual necessity: To provide the services you request
• Legitimate interests: To improve our services and communicate effectively

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Contact enquiry data is typically retained for up to 2 years.

Information Sharing

We do not sell, trade or rent your personal information to third parties. We may share your information with:

• Service providers who assist with our operations (email hosting, website hosting)
• Legal authorities if required by law

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: